The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
See item details for return and exchange eligibility.
PRIVACY POLICY — ARZAURA
Your privacy matters to us. This policy explains how
we collect, use, and protect your information.
INFORMATION WE COLLECT
When you place an order, we receive the following
information from Etsy:
- Your name and shipping address
- Your email address (for order communication)
- Order details (items purchased, payment confirmation)
- Customization details (if applicable)
We do NOT receive your payment information — all
payments are processed securely by Etsy.
HOW WE USE YOUR INFORMATION
We use your information solely to:
✓ Process and ship your order
✓ Communicate with you about your order
✓ Comply with legal obligations (customs, taxes)
✓ Respond to your inquiries
We will NEVER:
✗ Share your information with third parties for
marketing
✗ Add you to mailing lists without consent
✗ Sell your data to anyone
DATA RETENTION
We retain order information for 5 years for accounting
and customs compliance purposes, as required by
Moroccan and EU law.
GDPR RIGHTS (EU CUSTOMERS)
If you are a resident of the European Union, you have
the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal
obligations)
- Object to certain types of processing
- Lodge a complaint with your local data protection
authority
To exercise any of these rights, contact us at
hello@arzaura.com.
THIRD-PARTY SERVICES
Your order information is shared with:
- Etsy (transaction processing)
- Shipping carriers (Amana Express, DHL) — for delivery
- Customs authorities — as required by law
CONTACT
For privacy-related questions:
hello@arzaura.com
ARZAURA, Lots Tafoukt 2, Essaouira 44000, Morocco